Logistics & Delivery
Shipping & Freight Policy
Commercial Logistics Excellence
Exact Part Supply maintains 4 regional fulfillment centers across the United States. We dispatch replacement parts with industrial urgency, offering standard parcel delivery and dedicated heavy LTL freight services for large equipment attachments and ceramic studio kilns.
1. Shipping Methods & Carrier Network
Depending on item weight, dimensions, and fragility, orders are routed through two primary logistics channels:
Standard Parcel Freight (Under 100 lbs)
Carriers: UPS Ground, FedEx Ground, USPS Priority Mail.
Item Types: Electronic control boards, sensors, igniters, RV water heater valves, wiring harnesses, and small service hardware.
Tracking: Automated tracking numbers dispatched via email within 2 hours of carrier barcode scan.
Heavy LTL Freight (Over 100 lbs / Oversized)
Carriers: R&L Carriers, Estes Express, Old Dominion Freight Line, SAIA.
Item Types: Skid-steer attachments, tractor implements, commercial pottery kilns, RV rooftop ACs, and industrial generator sets.
Delivery: Delivered on custom pallets with heavy-duty banding and weather-shrink wrap.
2. Shipping Rates & Free Freight Threshold
| Order Type / Subtotal | Standard Transit | Rate | Details |
|---|---|---|---|
| Standard Parcel (Orders < $300) | 2 – 5 Business Days | $14.95 Flat Rate | UPS/FedEx Ground to contiguous 48 US States. |
| Qualifying Orders ($300+) | 2 – 5 Business Days | FREE FREIGHT | Applies to all standard parcel and qualifying LTL palletized freight. |
| Expedited Air (Next Day / 2nd Day) | 1 – 2 Business Days | Calculated at Checkout | Available on parcel items weighing under 50 lbs. |
| Heavy LTL Freight (Non-qualifying) | 3 – 7 Business Days | $175.00 Flat Commercial | Includes commercial loading dock or forklift offload. |
3. Heavy Freight Services: Liftgate & Residential Delivery
For heavy LTL freight shipments (skid-steer attachments, commercial kilns, multi-cylinder generator engines):
- Commercial Delivery (Default): Delivery to a commercial facility equipped with a standard loading dock or on-site forklift.
- Liftgate Service: If the destination does not have a loading dock or forklift, hydraulic liftgate service is required to lower the pallet from the semi-trailer to ground level. Liftgate service can be added during checkout or requested via our freight coordination team for $75.00.
- Delivery Appointments: LTL freight carriers will call 24 hours in advance to schedule a mandatory delivery window (typically a 4-hour morning or afternoon window). An authorized adult (18+) must be present on-site to inspect the pallet and sign the Bill of Lading (BOL).
4. Order Processing & Dispatch Timelines
- In-Stock Small Parts: Orders placed before 3:00 PM EST (Monday – Friday) are dispatched the same business day.
- Custom LTL / Kiln Shipments: Palletized machinery and custom attachments undergo pre-shipment quality inspection and are dispatched within 24–48 business hours.
- Weekend & Holiday Orders: Orders placed on Saturday, Sunday, or national holidays are processed first thing the following business day.
5. Mandatory Damaged Freight Inspection Protocol
CRITICAL: Inspect Before Signing the Bill of Lading (BOL)
When accepting heavy freight deliveries, YOU ARE LEGALLY CERTIFYING THAT THE SHIPMENT WAS RECEIVED IN GOOD CONDITION once you sign the carrier's Bill of Lading without exception. Please strictly follow this 4-step inspection protocol:
Step 1: Inspect Exterior Packaging
Examine the pallet, shrink wrap, strapping, and cardboard crate for punctures, tears, crushed corners, or evidence of forklift blade penetration.
Step 2: Note All Damage on BOL
If ANY packaging damage is visible, explicitly write on the driver's paper or electronic BOL: "BOX DAMAGED / SUBJECT TO INTERNAL INSPECTION."
Step 3: Photograph Before Unpacking
Take high-resolution photographs of all four sides of the pallet, the damaged exterior packaging, and the shipping label before opening.
Step 4: Refuse Severely Damaged Shipments
If the equipment itself is crushed, bent, or visibly broken, write "REFUSED DUE TO CARRIER DAMAGE" on the BOL and do not accept the freight.
6. Concealed Damage Reporting (48-Hour SLA)
If the outer packaging appeared intact but you discover internal concealed damage upon unboxing the component, you must notify Exact Part Supply customer support within 48 hours of delivery.
Please email shipping@exactpartsupply.com with:
- Your Exact Part Supply Order Number (e.g.,
ORD-2026-XXXX) - Carrier Tracking / PRO Number
- Detailed photos of the damaged item and original shipping cartons
- Description of the defect or damage
We will immediately initiate an expedited replacement shipment and handle the carrier insurance claim on your behalf.
7. Shipping Destinations & Canadian Freight
- Contiguous 48 United States: Standard parcel and LTL freight services available to all commercial and residential addresses.
- Alaska & Hawaii: Parcel delivery via USPS Priority or UPS 2nd Day Air. Heavy LTL freight is delivered to customer-designated freight forwarding consolidation hubs in Seattle, WA or Los Angeles, CA.
- Canada: Available via UPS Worldwide Saver or commercial cross-border freight forwarders. Canadian customs duties, GST/HST, and brokerage clearance fees are the responsibility of the consignee.
- APO/FPO/DPO: Parcel items under 70 lbs ship via USPS Priority Mail.
8. Freight Support & Logistics Contact
Need special jobsite delivery, flatbed dispatch, or crane offload coordination? Contact our logistics specialists:
Logistics & Dispatch Department
Email: shipping@exactpartsupply.com
Direct Freight Desk: 1-800-555-PART (Ext. 2 for Logistics)
Hours: Mon – Fri: 8:00 AM – 6:00 PM EST